FAQ:
1. Are you a factory or a trading company?
Answer: VNGPART, a professional global supplier of construction machinery and parts, offers reliable equipment and cost-effective solutions to international B2B clients. Leveraging rich experience in heavy machinery, it focuses on supplying complete machines and original parts from China’s leading Sany Heavy Industry, with long-term cooperation ensuring competitive prices and stable supplies for global partners.
2. What are your competitive advantages and disadvantages?
Answer:
Advantages:
- Reliable Product Sourcing – Access to a wide range of machinery and parts, including excavators, concrete machinery, cranes, and road machinery.
- Competitive Pricing – Strong channel advantages allow us to deliver cost-effective solutions without compromising on quality.
- Flexible Supply Chain – Fast response, stable inventory, and tailored logistics support for international shipments.
- After-Sales Support – Technical guidance, spare parts availability, and responsive customer service to keep your projects running smoothly.
Disadvantage:
We only supply high-quality original products like Sany’s, no low-end substitutes. This may cost us some lower-tier market, but quality is our bottom line—we always deliver the best.
3. Do you offer free samples?
Answer: We only offer free sample applications for some accessory products. For information on how to apply, please contact us immediately.
4. What is your production lead time?
Answer: Production begins after a 30% deposit. Standard lead times are 25–45 days, varying by product complexity. For identical items, we typically deliver 5–15 days faster than competitors.
5. What are your payment terms and trade methods?
Answer:
- Trade Term: FOB
- Payment: 30% deposit, 70% balance before shipment.
- Methods: T/T, PayPal,Alipay.
6. How do you ensure product quality and after-sales support?
Answer: All the products we supply are original from Sany Heavy Industry, support third-party verification, and all after-sales services are consistent with the commitments of the original manufacturer.
7. How will the products I ordered be delivered to my specified address?
Answer: Two scenarios:
- If you have your own international freight forwarder in China, we will deliver the goods directly to the freight forwarder’s location you specify.
- If you do not have an international freight forwarder in China, you can send us your detailed address, and we will find the best freight forwarder on our side to deliver directly to your specified address.
Tip: If you place orders frequently, it is recommended that you find a suitable international freight forwarder. Long-term cooperation can reduce your freight expenses.
8. How can I get an efficient quote with the best offer?
Answer: There are two scenarios:
- If you are familiar with Sany Heavy Industry’s products and know exactly which ones you wish to purchase, please directly send the product numbers to inquire with us.
- If you are not familiar with Sany Heavy Industry’s products, you can simply tell us what products you need and send us the product information and quantity, and we will match you with excellent Sany Heavy Industry products.
Our quotes outcompete local suppliers and even Sany’s official site—this is our edge. Thus, all clients are long-term partners. We hold that our value lies in creating client value, the principle behind our enduring partnerships.
If you have specific products to purchase, contact us promptly for a quote. Nothing is more pleasant than a pleasant surprise right now.
9. How can I contact you for a quote?
Answer:
WhatsAPP:+086 158 998 303 22
E-mail:ejoc@163.com
Our working hours are 9:00 AM to 6:00 PM Beijing time, Monday to Friday. Due to time differences, email responses may be delayed. We recommend leaving us a message via WhatsApp for the fastest reply.